Name: The Lease Cleaners
Telephone: 0468 250 891

Question 1

What is included in an end of lease clean?

Accepted Answer

A full end of lease clean covers every room against the areas agents inspect: the oven interior and racks, rangehood, stovetop and splashback; shower screens, tiles, grout, tapware and exhaust fans; inside cupboards and wardrobes; skirting boards, architraves, switches and power points; window tracks, sills and interior glass. Carpet steam cleaning and exterior windows are quoted separately.

Question 2

How much does end of lease cleaning cost in Melbourne?

Accepted Answer

Pricing starts from $299 + GST for a standard one-bedroom, one-bathroom property. The base rate is driven by bedroom and bathroom counts rather than floor area, so a second bathroom adds more than a second bedroom does. Condition and add-ons such as carpet steam cleaning change the quote, which is confirmed in writing before you book.

Question 3

Do you guarantee I will get my bond back?

Accepted Answer

No cleaner honestly can. Bond outcomes also involve rent, damage and other tenancy matters that cleaning has nothing to do with. What we guarantee is the cleaning itself: report an in-scope issue within 72 hours of your inspection, with evidence and access, and we return for one complimentary re-clean.

Question 4

How long does an end of lease clean take?

Accepted Answer

For a two-person team, a one-bedroom property usually takes three to four hours, a two-bedroom four to six, and a three-bedroom six to eight. A four-bedroom house can run a full day. Bathroom count and the condition of the property move these figures more than floor area does.

Question 5

Does the property need to be empty before you clean?

Accepted Answer

Yes. End of lease cleaning is priced and scheduled on an empty property, because the team needs access to the surfaces an inspection covers — inside cupboards, behind doors, and where furniture stood. Belongings left behind are the most common reason a job runs over. Leave power and water connected until after the clean.

Question 6

Is carpet steam cleaning included?

Accepted Answer

It is quoted separately, priced per room, because it uses different equipment and leaves carpets damp for four to eight hours. Whether you need it depends on your lease and entry condition report — in Victoria professional carpet cleaning can generally only be required where the carpets were professionally cleaned before your tenancy began.

Question 7

What happens if the agent flags something after the clean?

Accepted Answer

Tell us within 72 hours of the inspection and send the agent's report or photos. If the item was in your agreed scope and we can get access, we return and re-clean it at no cost. Having the scope in writing before the job is what makes this straightforward rather than a dispute.

Question 8

Which Melbourne suburbs do you cover?

Accepted Answer

We cover Melbourne metro, from the CBD and inner suburbs out to the northern, western, eastern and bayside growth areas, with no travel surcharges inside that area. We are a mobile service and come to you — there is no depot to visit. Check your suburb on our locations page or call 0468 250 891.

Question 9

Are your cleaners insured and police-checked?

Accepted Answer

Yes. Every cleaner is fully insured and police-checked, and we carry $20 million public liability insurance. You are told who is attending, and the team works from a written scope agreed with you before the day rather than deciding what to include on arrival.

Question 10

Do I need to be at the property during the clean?

Accepted Answer

No. Most clients arrange key access through the agent or leave keys in a lockbox, which is the simplest option on moving day. If you would rather be there for the walkthrough at the end, that is fine too. Tell us how access will work when you book so nothing holds the team up.

Question 11

Do I need to supply cleaning products or equipment?

Accepted Answer

No. The team brings all products and equipment, including commercial-grade machines. You only need to leave power and water connected. If you have a surface that needs a specific product — a particular benchtop or floor finish, for instance — mention it when booking so we bring the right thing.

Question 12

Do you clean ovens, rangehoods and exhaust fans?

Accepted Answer

Yes, all three are part of a standard end of lease clean, and they matter because they are among the first things agents check. That includes the oven cavity, racks and door glass, the rangehood and its filter, and bathroom exhaust fan covers. Heavily neglected ovens take longer and are noted in the quote.

Question 13

Can you do an urgent or same-day end of lease clean?

Accepted Answer

Sometimes, but it is never automatic. Call 0468 250 891 with your address, room counts and key-return deadline and we will check availability before accepting. End of month is when most Melbourne leases turn over and the last week books out first, so give two to three weeks where you can.

Question 14

Can you clean while I am still living in the property?

Accepted Answer

An exit clean assumes an empty property so the team can reach everything an inspection covers. If furniture or personal items are still in place, tell us before booking so the written scope is realistic.

Frequently Asked Questions